Applicable to products supplied by Stratton Oakmont Consulting FZE LLC.
All products supplied by Stratton Oakmont Consulting are covered by a 12-month limited warranty from the date of delivery, unless a different warranty period is expressly stated in the quotation or invoice.
During the warranty period, if a product develops a confirmed manufacturing defect or technical malfunction under normal and intended use, the required replacement parts will be provided free of charge, including the shipping cost of those replacement parts. Technical assistance may also be provided to identify the defective component and determine the appropriate remedy.
The customer should inspect the product promptly upon delivery. If the product arrives damaged, defective, incomplete, or materially different from the confirmed order, the customer must notify Stratton Oakmont Consulting as soon as reasonably possible and provide supporting evidence where requested.
The remedy may include replacement parts, repair assistance, replacement of the affected product, or a refund where repair or replacement is not reasonably possible.
To assess a warranty or delivery-related claim, Stratton Oakmont Consulting may request the order or invoice number, product serial number (where applicable), photographs or video showing the issue, photographs of the packaging, a description of the malfunction, and any other information reasonably required for technical assessment.
This warranty does not cover damage or malfunction caused by misuse, abuse, incorrect installation, unauthorized modification or repair, accidental or physical damage after delivery, improper electrical connection or voltage, water or fire damage, abnormal environmental conditions, normal wear and tear, failure to perform required maintenance, or transportation arranged independently by the customer.
Unless otherwise stated in the quotation or invoice, the estimated delivery timeframe is 10–15 business days from order confirmation. Delivery dates are estimates and may be affected by stock availability, carrier schedules, customs clearance, public holidays, weather conditions, or other circumstances outside the reasonable control of Stratton Oakmont Consulting.
Any material change to the estimated delivery timeframe will be communicated to the customer where reasonably possible.
All orders are considered final once confirmed and/or payment has been received. Cancellation due to a change of mind, change in requirements, or for any reason unrelated to a failure by Stratton Oakmont Consulting to supply the confirmed product is not accepted, unless expressly approved in writing by Stratton Oakmont Consulting.
If a cancellation is exceptionally approved, any supplier, processing, shipping, administrative, or other costs already incurred may be deducted from any amount refunded. This clause does not affect any mandatory rights relating to defective, damaged, incorrect, or undelivered products.
Returns and refunds are accepted only where the product is confirmed to be defective, damaged upon delivery, materially different from the confirmed order, or where otherwise required by applicable law.
Returns or refunds for change of mind, change in requirements, or other reasons unrelated to a product defect or order error are not accepted unless expressly approved in writing by Stratton Oakmont Consulting.
Custom-made, specially ordered, configured, or personalized products are not eligible for return unless defective or otherwise required by applicable law.
Where a defect is confirmed as covered by warranty, Stratton Oakmont Consulting may, depending on the nature of the issue, provide replacement parts, arrange technical guidance, request return of a defective component, or replace the affected product. Replacement parts covered under the 12-month warranty will be supplied and shipped without charge to the customer.
To the extent permitted by applicable law, the warranty remedy is limited to repair, replacement parts, replacement of the affected product, or refund where applicable. Stratton Oakmont Consulting is not responsible for indirect or consequential losses, loss of business, loss of revenue, or losses arising from product downtime, except where such liability cannot legally be excluded.
These conditions form part of the sale together with the relevant quotation, invoice, and any product-specific terms. In the event of a conflict, any specific written terms expressly agreed for the relevant order will take precedence.
Nothing in these conditions is intended to exclude or limit any mandatory rights that apply under the laws governing the sale.
Stratton Oakmont Consulting FZE LLC — 26th Floor, Amber Gem Tower, Ajman, UAE
s.oakmontuae@gmail.com